What’s F-Commerce?

F-Commerce is here. It’s basically Facebook and eCommerce together. Don’t count it going out as a fad.

Here’s an example so you can wrap your head around F-Commerce. BTW, whoever coined it F-Commerce, could have done a better job. I would rather we call it social commerce. Oh well.

Here’s JC Penny selling on Facebook through an app. Look at the progressive stages. Look familiar compared to a regular online shopping cart?

Screen shot 2011 03 28 at 4.10.13 PM 300x202 Whats F Commerce?

 

 

 

 

 

 

 

 

 

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Screen shot 2011 03 28 at 4.11.04 PM 300x206 Whats F Commerce?

 

 

 

 

 

 

 

 

 

The jury is still out on how successful or will it work selling on social. How do we know Commerce can happen on Social media platforms? Because it’s already happening. P&G sold out of 1,000 diapers as a Facebook campaign.

All it takes is a Facebook powered sales app to sell. Fluid is one such company. And here’s another: Payvment. Whammo! Now you’re selling on Facebook.

Some things you want to take into account. Paypal has partnered with Facebook for transactions.

Facebook does not take commission on e-commerce sales on Facebook pages, it will now collect 30% on purchases of virtual goods (the virtual goods market is estimated to be worth $5 billion) made with Facebook Credits, that can be purchased via PayPal.

Watch the space. It will be normal to transact on Facebook.

 

Character marketing… it works

What’s character marketing? It’s a phenomenon that existed ages ago and still does today. I’ll take you on a blast of the past and mix it all back into what is happening today in our social media crazed world.

I’m going to just throw a bunch out there and see where this falls.

  1. Ronald McDonald
  2. Marilyn Monroe
  3. Maytag Man
  4. Orville Redenbacher
  5. Superman
  6. Tony Little
  7. Wayne Gretzky
  8. Donald Trump
  9. Talking M&M’s
  10. Tony the Tiger

Characters build brands

How many did you know from the list above? Man Tony the Tiger captivated me as a child. Mom never bought his cereal which I always wanted. But that’s ok. I look back and man did he get me! We can look at these people, cartoons, personas and collectively say they are icons to North America.

Character Branding is Nothing New…

For thousands of years, mankind has been branding its most deeply held beliefs with characters. They were personified in the form of characters to make them understandable and to reach the greatest number of people. By personifying these things it not only puts a face to it, unlike a logo, it brings it to life enabling us to have a relationship with it. That’s the benefit of communicating to an audience with character branding. These days you need to go beyond advertising, you have to create a relationship with your audience. A logo can’t do it. If a picture is worth a thousand words, the true character for your brand is worth millions.

 

Who can use character marketing?

  • Established companies- Tony Little. Who doesn’t like Tony’s attitude to life? Tony took over 2 million people in 10 years to new heights with his iconic Body For Life program. We all know he rocks long hair under a hat. he has new products today and is still freaky successful. What Body For Life did that was great as an established company was promote their contests. I personally can count a dozen people I know who did Body For Life because they got the attention they wanted which was from their desire to learn from Tony. Tony sold many because of his personality and character.
  • New companies- Take for example Kevin Nalty, author of Beyond Viral and YouTube Weblebrity. Started by scratching away at highly entertaining viral videos by night and clocking in the corporate life during the day. Kevin clearly went viral and followed success. He built a business purely off his comical self online. His character sold over 192,804,851 YouTube views. Tell me that’s not because he’s corporate and boring?

Consumers connect emotionally

  • Effective brand characters can’t simply mirror the consumer. This cardinal sin is what Altschul says caused the downfall of the the hip-hop ColonelSanders, who was designed to engage KFC’s “street” clientele, and the modernized Better Crocker who was a digital hybrid of multiple women who represent the brands  target audience.
  • People “connect emotionally with characters whose struggles are familiar to them, not with characters who superficially look or act like them,” says Altschul. A look at the long reiningbeloved character proves his point: Tony the Tiger has an oversized ego, the Maytag repairman is a lonely perfectionist and Sonny from Cocoa Puff’s teeters on the brink of insanity.

So now what? Look at the brands I showed above. Look at their strategy. What does the character do, think, act, eat, wear….  then do it for you. A great example I love in today’s social media world is Jason Sadler of I wear your tshirt. Brilliant character marketing with a live twist. Well worth checking out.

 

    Is Consuming News Changing?

    News isn’t news anymore. It’s more like updates.

    I used to deliver newspapers with my brother early… early in the morning. I hated but I loved it. Dogs chasing me, odd tips given in weird ways… that’s for another day.

    How are people consuming news these days?

    • Newspaper? Only if I’m stuck with nothing to read on the treadmill at the gym.
    • RSS? Nah. That’s too much work. Besides my Google Reader would just have this massive unread number that would drive me nuts.
    • Mobile? Not there yet. In some ways we are close but not totally their yet.
    • Social media? Yup.

    Want to know where I get my news? Twitter.

    I do a search for a keyword inside Twitter search and I get everything I want to know. Besides… I don’t really care to know what it going on with Lindsay Lohan so at least I get to be selective with my news this way. Try it. How else could you get news that is happening right on the spot and hot. People are talking about it so it must be interesting. That’s where news is changing too and I’m ok with it.

    Dial Up Modem. How did we survive back in 1996?

    On Sunday I picked up Mr. Smarty pants, Derrick Bradley (who I might add has a ridiculously cool mustache for his gravatar!)… whom I might add is one smart dude. We got into our usual conversation. Trading back and forth our ideas on cool technology that is here or needs to be here. Regardless. I had the winner of the day. I’ve been online since 1996 helping with Toonaday.com. Acutally to be correct, it was Toon-a-day.com back then.

    improve dialup modem speed 800X800 Dial Up Modem. How did we survive back in 1996?

    Dial up modem! Ya man. I was online when the modem was there. I used to get on later at night to chat and do stuff…. and man that famous modem sound always found a way to wake someone up in the house. I’ll never forget that noise. My kids will never know that sound. NEVER.

    Looking back on it, we used to send out our email list through our ISP using :bcc. Unbelievable thinking about it now! Hundreds of emails sent by pushing the send button on a dial up modem. Interesting times.

    Netscape was also it. I used to drool at the web editor tool built right into the browser. I could look(steal) the html from sites I liked and manipulate the code that way. RIGHT in the browser. Genius. Maybe not. Netscape didn’t last past Yahoo!

    It’s NOT PR

    I just sat down with Nick Kempenski and we had an interesting conversation about media and specifically social media. We were looking at the future of public relations and how social media will play a role. We came up with 3 main points. The idea of this was to talk about what companies need to do to stay alive in the coming 10 years.

    1. Metrics are irrelevant

    -Quality of the experience over the quantity. A perfect example of this is Gary Vaynerchuck. He could care less how many people come to his site… but he cares about the experience they have. What Gary understands is that a conversation and or dialogue is worth way more than these magical unquiue hits we get on our websites. Yes, it’s nice to see where we are at, but it doesn’t mean squat is relation to where company’s need to be measuring their metrics in the coming years.

    Perhaps a source of measurement could be how many posts does your blog have? How many real conversations do you have going on Twitter? How many of those have you/ your company replied to?

    2. It’s NOT public relations

    It’s customer service dummy. First, companies will get onto Twitter and all these other social media platforms thinking they can change the world with their message. EVERYONE has a message. Boring. This will slowly fade into We WILL see a reactionary type of businesses that have to mend to customers responses in a fast manner. Take for example Frank Eliason with Comcast using Twitter @comcastcares. They provide a level of service we will see everywhere. Watch what Frank is doing. This is gold. See what he is doing?  Customer Service.

    picture 2 Its NOT PR

    3. Transparency is KING!

    CEO’s no longer will get away with not knowing what a product does or is on the front line. They will need to be ready to talk to the public. If they don’t they will be done.

    Everyone in a company needs to know and care about the product/ company or else it’s going to be a huge disconnect that customers will and can see right through.

    This leads us to, it’s not PR, it’s HR. Human Resources need to get in the middle of this new social media thing and sort it out. Executives need to get on board with what HR teaches them.  Or else….

    Closing thoughts…

    We will see a new revolution of the business world that had NEVER before touched the earth in the coming years. Hold on.

    Twitter cartoon….

    This is pretty funny.[media:http://www.youtube.com/watch?v=PN2HAroA12w]

    I died laughing at this one

    Was a free Denny’s breakfast worth waiting in line?

    Did you hit up Denny’s today?

    I actually didn’t even think about it.. but then again I really haven’t eaten at Denny’s for a while so it’s not like I missed it.

    http://search.twitter.com/search?q=dennys

    You can see the twittersphere was lit up today for people who went to Denny’s knowing they would get a free Grand Slam meal.  The things people will do for a free $10! I wonder how many people skipped out on work to go fight the lines. I can only imagine. Someday I’m going to write a post on the things we do for free money even if it’s under $5.

    Checking out posterous.com

    Stu Mclaren usually comes up with these sites that I think are cool.

    Here’s one… http://posterous.com

    You can post video, Post photos, files, video, and mp3′s online by sending them an email. You don’t even have to register. I guess you could look at is as one big ol’ scrapbook. Brilliant idea.  email post@posterous.com………….. No set up.

    Camtasia now on Macs?

    The leader in screen capture software- Camtasia by TechSmith has finally released a beta for Mac. This is long awaited. I have used the PC version. The PC version is great but I hadly ever use my PC. I’m a Mac guy hard core.

    picture 7 Camtasia now on Macs?

     

    So what does Camtasia do?

    1. Records what you are doing on your computer. You can do demos, tutorials, or powerpoint shows all with audio as well.

    2. Produce the works into whatever format you need thats compatitble.

    3. View it in many forms.

     

    Go ahead and get your free beta. I will be testing it more this week.